Discover Frequently Asked Questions from Our Support
Ans: You can track your shipment using your Tracking ID on our tracking page. Real-time updates include pickup status, transit movements, customs processing, and final delivery confirmation.
Ans: Yes. Transway Global provides both domestic and international freight services, covering air, sea, road, and express delivery routes across multiple continents.
Ans: Certain items such as hazardous chemicals, perishable food, weapons, and illegal goods cannot be shipped. Please check our Prohibited Items List or contact support for clarification before sending your shipment.
Ans: Delivery time depends on the service selected—Express, Standard, Air Freight, or Sea Freight. Estimated timelines are displayed when creating your shipment, and updates are provided throughout the entire journey.
Ans: Yes. Our team provides professional packing support to ensure your items are protected during transit. We also supply approved materials for fragile and high-value shipments.
Ans: If there is a delay, our support team will notify you with updated delivery information. We work closely with carriers, customs, and local hubs to resolve issues promptly.
Ans: You can obtain an instant quote using our Get a Quote form. Prices vary based on weight, destination, service type, and customs requirements.
Ans: Yes. Transway Global offers door-to-door pickup for most locations. Simply schedule pickup during your booking and our team will handle the rest.
Ans: Custom duties vary by country. Our team provides guidance on documentation, tariffs, and declarations to ensure smooth customs clearance.
Ans: We accept cash, bank transfer, BTC, ETH, XMR, and major digital payment options depending on your region.